1xbad Privacy Policy — Your Information Is Protected

1. Introduction & Scope

1xbad (referred to hereinafter as "we", "us", or "the platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy ("Policy") describes what information we collect, how we use it, and how we keep it secure when you use our website (https://1xbad.bar), mobile site, or related services ("Services").

The terms set out in this policy apply to all individuals who use 1xbad's Services — registered members, guest visitors, and anyone who accesses the Services through any device or platform. Continuing to use the Services indicates that you have agreed to the terms of this policy.

Important: We only provide services to individuals aged 21 or older. We do not knowingly collect information from minors.

2. What Information We Collect

We collect various types of information to keep our services running smoothly. This information comes from two main sources — what you provide directly, and what is recorded automatically while you use our services.

2.1 Information You Provide Directly

Full name and date of birth (for age verification)
Email address and contact details
Mobile number (for transactions via bKash, Nagad, Rocket, or Upay)
Password and security information provided when creating an account
Document information submitted for identity verification (such as a national ID card)
Information shared when contacting our support team

2.2 Automatically Collected Information

IP address and device type and operating system
Browser type and version
Navigation patterns within the service and page visit history
Session duration and connection time
Records of betting and gaming activity (for internal security and responsible gaming monitoring)
Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted third-party services (such as identity verification providers) for the purposes of fraud prevention and identity verification. Such information is always collected in compliance with applicable laws and regulations.

3. Purpose of Information Use

We use the information we collect for the following specific and lawful purposes:

Account Management: Creating, maintaining, and securing your account.
Identity Verification: Confirming age and preventing fraudulent activity.
Processing Financial Transactions: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
Customer Support: Resolving your issues via live chat and email ([email protected]).
Safety and Security: Monitoring to prevent cyberattacks, money laundering, and fraud.
Responsible Gaming: Identifying problematic playing patterns and providing relevant support.
Service Improvement: Analysing user experience to improve the quality of the platform.
Communications: Sending important service-related notices, policy changes, or security alerts.

Note: We do not sell, rent, or commercially transfer your information to third parties.

4. Information Sharing and Disclosure

We treat your personal information with strict confidentiality. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Providers

We work with trusted service providers for essential functions such as payment processing, identity verification, technical infrastructure, and fraud detection. These providers may only use the information for the specified purpose and are bound by confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed to authorities when required to comply with a court order, government directive, or applicable law. We seek legal advice before any such disclosure and only provide the minimum necessary information in unavoidable cases.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, the protections described in this policy will remain in place and you will be notified before any significant changes occur.

4.4 With Your Consent

Beyond the cases mentioned above, your personal information will not be shared with any third party without your explicit consent.

5. Cookies and Tracking Technologies

1xbad uses cookies and similar tracking technologies to improve the quality of our services and make your experience easier.

5.1 Types of Cookies

Essential Cookies: Required to keep login sessions active and ensure security. These cannot be disabled.
Functional Cookies: Used to remember your preferences (such as language and displayed content).
Analytics Cookies: Used to collect usage statistics for the platform — all data is aggregated and not identifiable at the individual level.
Security Cookies: Used to detect fraudulent logins and unusual activity.

5.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. Please note that disabling essential cookies may limit some functionality of the service. The option to withdraw your consent for analytics and functional cookies is always available.

6. Data Protection and Security

The security of your information at 1xbad is our highest priority. We have implemented industry-standard technical and administrative measures:

SSL Encryption: All data transmitted between you and our servers is encrypted using TLS/SSL technology.
Data Storage Security: Stored information is protected by strong encryption algorithms.
Access Controls: Only authorised personnel may access personal information on a need-to-know basis.
Regular Security Audits: Regular security assessments and vulnerability testing are conducted on our systems.
Two-Factor Authentication: An additional layer of protection to prevent unauthorised access to accounts.
Payment Security: Secure connections with bKash, Nagad, Rocket, and Upay are ensured.

While we strive to ensure the highest level of protection, no method on the internet is 100% secure. If you suspect a security breach, please contact us immediately at [email protected].

7. Data Retention Period

We retain your personal information only for as long as it is necessary or legally required. Specifically:

Active Accounts: All information is retained for as long as the account remains active.
Financial Transaction Records: Retained for the period required by legal and regulatory obligations.
Closed Accounts: After an account is closed, some information may be archived for a limited period due to security and legal obligations.
Support Communication Records: Retained for as long as needed for service quality improvement and dispute resolution.

Once the retention period has ended or there is no legal requirement, we securely delete your information or anonymise it.

8. Your Rights and Options

You have certain important rights over your personal information. 1xbad respects these rights and is committed to exercising them within a reasonable timeframe:

8.1 Right to Access

You may request a copy of the information we hold about you at any time. This request can be made by email to [email protected].

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections as soon as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that some information may need to be retained in cases of legal obligations or active financial disputes.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly for marketing communications. You may unsubscribe from marketing emails at any time.

8.5 Right to Data Portability

You have the right to request your personal information in a structured, commonly used format that you can transfer elsewhere.

To exercise your rights: Email [email protected] and clearly state your request. We will respond as soon as possible after completing the verification process.

9. International Data Transfers

1xbad serves players in Bangladesh, but our technical infrastructure may be located in various countries. Your information may be processed or stored outside of Bangladesh.

Wherever your information is processed, we ensure that the standard of protection described in this policy is maintained. Our agreements with third-party providers include appropriate data protection terms.

10. Privacy of Children and Minors

1xbad's services are strictly for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. If we become aware that we have unintentionally collected a minor's information, the relevant account will be closed immediately and the information will be deleted.

If you believe a minor is using our services, please notify us at [email protected].

11. Policy Changes and Updates

We may update this privacy policy from time to time to keep pace with changes to our services, legal requirements, or industry best practices. For any significant changes:

We will send a notification to your registered email address.
A clear notice will be displayed when you access the service.
The "Last Updated" date at the top of this page will change.

Continuing to use the service after a change indicates that you have agreed to the updated policy. For significant changes, we may ask for your explicit re-consent.

12. Contact and Complaint Resolution

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our support team is available 24/7 in Bengali and English:

Live Chat: For immediate assistance via the website.
Email: [email protected]

Upon receiving your privacy request or complaint, we will respond as soon as possible and take the necessary steps to resolve the issue.

Your Privacy Is Our Commitment